Meetings and Events Assistant Operations Manager

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Park Plaza Westminster is a leading Meetings and Events Hotel (32 conference, event and meeting rooms, Westminster Ballroom for up to 1,400 delegates, theatre style) in the heart of Central London.

The role of the Meetings & Events Assistant Operations Manager is to manage the day-to-day operation from an organisational perspective, whilst running a very busy Meetings and Events Floor. Reporting directly to the Operations Manager, it is the role of the Assistant Operations Manager to ensure all events are staffed and managed and that the relevant documentation is present ready to be collected.

The M&E Assistant Operations Manager will oversee the entire operation in the absence of the Operations Manager.

As our M&E Assistant Operations Manager you will receive:

• Salary: Competitive Salary + Excellent Benefits 
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Operational responsibilities:

• Implement and maintain controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
• Always ensure a warm friendly welcome to all clients, both internal and external
• Cross liaising with relevant departments such as Sales and Planning regarding Floor plans and Banquet Event Sheets
• Delegate and manage over 100 agency, casual and permanent staff members at any given time, observing general hygiene and appearance,
• Adopt, manage and allocate side duties to floor managers – duties to include linen management, BOH, stock requisitions, cloakroom supervision etc.
• First point of contact for the client, adhering to any questions or queries, and liaising back with the client during the day to ensure everything is satisfactory.
• Work well under pressure and be able to prioritize in busy situations
• To always be pleasant and courteous to guests and clients so that they feel welcome, comfortable and are unobtrusively attended to in accordance with procedures.
• To ensure all team members are trained up to the expected standards and conduct themselves in professional manner according to the Park Plaza mission and vision
• Conduct performance reviews with all members of staff within the department
• To assist in controlling all operational costs including payroll, F&B costs and lowering wastage
• Undertake any reasonable requests from Operations Manager as and when required.

Skills and Specifications:

• Excellent command of English, both verbal and written
• Natural team player, able to easily connect with others
• Very well organised and able to prioritize in busy situations
• Excellent attention to detail
• Flexibility and Adaptability is crucial in this role

Education, Experience & Qualifications:

• Excellent customer service attitude, positive and charismatic with an eye for the detail
• In-depth knowledge and experience in Meetings and Events Operations within busy hotel environment.
• Experience managing large volume conference and banqueting operations.
• Hospitality Industry qualifications an add-on benefit 

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.