MY ACCOUNT | CREATE NEW ACCOUNT
Department: Executive Office
Job Level: Hotel/General Management
Job Type: Full Time
Hours per week: 40
Job Reference: req15175
Date Posted: 20 April
We’re launching something special at art’otel Hoxton, a bold, design led flexible workspace designed for ambitious businesses, founders and creatives who want more than just a desk.
We’re now looking for an exceptional Community Manager to bring this space to life. This is a rare chance to be part of a new, high profile workspace launch within one of London’s most exciting hotel brands. You’ll have real influence, visibility and autonomy, with the opportunity to shape the community, the brand and the commercial success of the space from day one.
The Community Manager role:
Forming part of the pre opening team and reporting to the Workspace Operations Manager, you’ll be instrumental in defining the member experience, establishing processes and setting the tone for the community from day one.
You’ll be the face, energy and connector of the workspace - comfortable hosting members and creating a buzzing atmosphere day in, day out.
Key responsibilities as Community Manager:
- Be the primary point of contact for all workspace members
- Build genuine, trusted relationships with members, understanding their businesses and anticipating their needs
- Lead member onboarding, renewals and move outs with professionalism and confidence
- Actively manage retention, spotting opportunities to upsell, expand or support renewals
- Confidently uphold house rules while maintaining a warm, welcoming environment
- Support tours, open days and client meetings, helping convert interest into long term members
- Help shape and deliver a compelling programme of member events, networking and activations
- Collaborate with hotel teams, F&B, marketing and cultural partners to create unique, art’otel style experiences
- Foster collaboration and connection across individuals, teams and businesses within the workspace
- Support the smooth day to day running of the workspace alongside the Operations Manager
- Ensure all spaces reflect brand standards - welcoming, professional and design forward
- Manage meeting room bookings, CRM systems and member records
- Assist with reporting, billing and month end finance processes
- Act as a brand ambassador on site and externally, championing the workspace wherever you go
Our benefits:
- 30 days of holiday per year - including bank holidays, increasing with years of service
- PPHE and Radisson Hotel discounts
- Food and Beverage discounts at our restaurants and bars
- Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
- Two free meals per day
- Free financial & mortgage advice and 24/7 employee assistance programme
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme, with great gym discounts and more
- Free dry cleaning for workwear
- Travel season ticket loan,
- Ride to Work Scheme
- Annual team member parties and events
About you:
- Proven experience in community management, coworking, hospitality or a client facing commercial role
- A natural relationship builder with confidence engaging clients
- Highly organised, detail focused and comfortable juggling multiple priorities
- Polished, professional and passionate about delivering exceptional experiences
If you’re excited by the idea of building something new, thrive on creating connections, and want a role where community, creativity and commercial ambition come together, we’d love to hear from you!
