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Department: Front Office
Job Level: Team Member
Job Type: Fixed Term Contract
Hours per week: 20
Job Reference: req15173
Date Posted: 20 April
Salary: £13.15 per hour plus incentive

Guest Service Host ( fixed term contract till 30th June)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Guest Services Host/ess, you will receive:

  • Salary: £13.15 per hour plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
  • 30 days of holiday per year (pro rata)– including bank holidays, increasing with years of service
  • Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • 50% F&B discount at our restaurants and bars (for your whole party)
  • Two free meals per day - including days off if you wish to come i­n
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a Friend scheme - £750
  • BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work Scheme & free local cycling lessons
  • Travel season ticket loans *
  • 24/7 access to our Employee Assistance Programme
  • Rotas published at least two weeks in advance (if applicable)
  • Departmental productivity and service incentive schemes *
  • Uniforms provided (if applicable) & free dry cleaning
  • Annual Staff parties and events
  • Company pension plan & award-winning training

The ideal candidate for the Guest Services Host/ess role will:

  • Have excellent interpersonal skills and the ability to connect with others
  • Manage requests promptly, helpfully, politely and with a caring attitude
  • Possess a good command of English and excellent communication skills
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • Have previous experience as a Telephone Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Apply Now