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Department: Concierge & Porters
Job Level: Team Member
Job Type: Full Time
Hours per week: 40 Hours Per Week
Job Reference: req14266
Date Posted: 1 October
Salary: £ 13.48 per hour plus great benefits
Concierge
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.
As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
As a Concierge, you will receive:
- Salary: £13.48 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day- including days off if you wish to come in!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
Manages requests promptly, helpfully, politely, and with a caring attitude - Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Who possesses a good command of English and excellent communication skills
- Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as Concierge in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
