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Department: Front Office
Job Level: Team Leader
Job Type: Full Time
Hours per week: 40
Job Reference: req13928
Date Posted: 11 August
Salary: £14.46 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
Front Office Team Leader
At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Front Office Team Leader, you will receive:
- Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- Excellent detailed knowledge of front office operations in a hotel
- Hands-on Leader
- Who ensures guests’ needs are satisfactorily met
- Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
Holmes. A home away from home for curious minds.
