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Senior Network Engineer – London
Reporting to the Director of IT Infrastructure, we have a rare opportunity for you to join us here at PPHE as a Senior Network Engineer. You’d work closely with the network and support teams and our Meeting & Events Departments in the hotels and be responsible for designing, managing, and providing support for the Group’s Internet/Wi-Fi network infrastructure and IP Telephony systems.
This role may have some flexible hours as we must respond in case of major incidents and/or loss of service affecting business continuity.
Benefits for you as the Senior Network Engineer:
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Your main tasks and responsibilities:
- Create and maintain up-to-date documentation of network infrastructure.
- Manage, support, monitor, and develop the Wi-Fi network and IP telephony platforms across all properties.
- Provide support for Wi-Fi network and IP telephony incidents and hands-on support in UK/NL properties. Provide Wi-Fi network and connectivity support for large M&E events.
- Handle escalations or incidents on Wi-Fi and manage related problems to resolution.
- Assess/administer Wi-Fi network and IP Telephony equipment with the network team.
- Monitor and ensure the effectiveness of the network environment to ensure optimal performance.
- Asset management for Wi-Fi, IP telephony, and network hardware and software across the Group.
- Plan and assist the network team with network changes and upgrades.
- Design, plan, and assist with network cabling or patching works.
- Report on Wi-Fi infrastructure performance.
- Collaborate with the Engineering department to resolve remote incidents or changes.
Ad-hoc:
- Plan and coordinate the installation of in-house and remote Wi-Fi, network hardware and software across the Group’s network.
- Research and make recommendations on new products, services, protocols, and standards
- Anticipate a wide range of complications and resolve complex issues, while following policy & procedures.
- Ensure systems and processes comply with IT controls and compliance plans.
- Lead incident, problem, and change management processes and/or serve as an Incident Commander for key issues.
- Assist with and implement short- and long-term plans
- Monitor and test Wi-Fi and network performance, provide performance statistics & reports.
- Support on any new system implementations
If you are passionate about network infrastructure and eager to contribute to a dynamic team, we invite you to apply for the Network Specialist position at PPHE. Join us in shaping the future of our network systems and enjoy a range of exceptional benefits. Apply now and take the next step in your career with PPHE
