Department: Front Office
Job Level: Management
Job Type: Full Time
Hours per week: 40
Job Reference: req10717
Date Posted: 21 March

At Park Plaza, authenticity is at the heart of everything we do. The friendly face of the 645 bedrooms Park Plaza London Riverbank Hotel, you will do more than just welcome our guests. As an Assistant Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.

The ideal candidate for the Assistant Front of House Manager role will:

  • Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction,  financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
  • Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
  • Demonstrate leadership through leading by example 
  • Clearly communicate operational and strategic information and ongoing customer feedback
  • Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
  • Have excellent knowledge of Opera
  • Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel

As our Assistant Front of House Manager, you will receive:

  • Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) - these increase with service!
  • Salary: £45,582 per annum plus great benefits
  • Discounted gym memberships
  • Access to free financial and mortgage advice
  • Rotas published at least 2 weeks in advance
  • Discounted hotel staff rates
  • Two meals per day, every day (including days off if you wish to come in!)
  • Great learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.