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Head Concierge
We are recruiting for a Head Concierge for one of the Coolest Hotel in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.
As our Head Concierge, you will receive:
- Salary: Highly competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Master of your Craft, you will…
- Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
- Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
- Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
- Be fully informed of hotel operations, VIPs, events, and special requests.
- Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
- Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
- Recruit and retain concierge & porters’ team
- Design and implement the department's SOP’s and service flows.
- Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.
If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
