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Trainee Front Office (per Nov)

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: Park Plaza Victoria Amsterdam

Department: Reception

Type of employment: Contract

Level: Team member

Date posted: 27/08/2019

Closing date: 23/02/2020

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Park Plaza Victoria Amsterdam a contemporary 298-rooms fully renovated hotel located in the heart of the city, just a short walk from Central Station. The interior design transformation has a refreshed and sophisticated feel across the entire property, whilst respecting and retaining the historic architecture and long-standing charm the iconic listed building is known for. The upscale, trendy but informal VIC’s BAR which takes on a modern approach showcasing an international cocktail menu, DJ sets on Friday and Saturday as well as live Jazz twice a month will become the newest hotspot in Amsterdam. Carstens, our new Dutch brasserie, creates a connection between the farm and the city. Maik Kuijpers, the former chef at restaurant De Librije*** has created a brasserie that is approachable and relaxed, focusing on honest food and local produce without any frills. For both concepts we are looking for talent! Be part of it and join our enthusiastic and ambitious team!

Do you love delivering inspirational service? Take the next step in your education and career as a Trainee Front Office at Park Plaza Victoria Amsterdam. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

Never a dull moment! As a Trainee Front Office you will learn all there is to know about this exiting Front of House Department. You will assist the Front Office team with all of their duties, gaining general knowledge of the ins and outs of this exciting department.  You will work alongside the team making sure we succeed every day in excelling for our guests, while striving to (up)sell and reach highest (occupancy)rates. 

Job role responsibilities:

  • Personal check-in and check-out of guests
  • All Front Office related tasks, including providing information and telephone operating
  • Promote our hotel facilities by (up)selling and upgrading
  • Take care of the guest feedback efficiently and make sure all guests leave the hotel satisfied
  • Take care of reservations in absence of reservations department
  • Handling administrative tasks e.g. payments and various types of documents

What we are looking for:

  • Someone who is enthusiastic, representative and proactive
  • Guest- and service oriented
  • Good knowledge of the Dutch and English language in word and writing (preferably third language)
  • MBO/HBO student with a hospitality, front office or related education
  • Able to work a variety of shifts, including weekends and holidays (flexibility)
  • Loves to work in a dynamic and international environment

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our Learning & Development offering, enhanced training and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Team rates and Friends & Family rates available in all hotels of PPHE Hotel Group and Radisson Hotel Group worldwide! 

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

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