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Senior OTA Account Manager

Country: UK

City: London

Hotel/Office/Restaurant: Regional Office United Kingdom

Department: Reservations

Type of employment: Full-time

Level: Management

Date posted: 05/03/2018

Closing date: 01/09/2018


PPHE Group is a unique international Hospitality Brand enjoying an exclusive license from Carlson Hotels to operate the contemporary Park Plaza Hotels & Resorts Brand across EMEA – and our wholly-owned art inspired and super cool art’otel Brand and destination-led Restaurants create our global Brand portfolio. Our core markets are the UK, the Netherlands, Germany, Hungary and Croatia – and we have exciting development opportunities across Central and Eastern Europe.

We truly value our team member relationships - fostering an environment with trust, respect, teamwork, enthusiasm, commitment and care to deliver our inspirational guest experiences and to support our ambitious plans for growth in key markets. Our team members are passionate and pro-active consistently striving to uphold our mission of "Inspiring our guests through individuality and passion"

As Senior OTA Account Manager you'll be responsible for managing relationships with our global OTA partners and monitoring performance to ensure that optimum results are achieved.  You'll be responsible for coordinating with Regional Directors of Revenue and other key commercial team stakeholders to support and achieve targets for individual hotels.  This is a senior role within the corporate commercial function and will expand your responsibilities with extensive presence in a pan-European/International environment.

  • Work closely with our revenue management and CRO teams to analyse and make recommendations regarding detailed forecasts, booking pace, cancelation patterns and pick up trends in parallel with other segmentation needs.
  • Review new partners and recommend any that may suit our markets. Support special projects related to OTA distribution and assist with implementation of new OTA agreements.
  • Continue and enhance existing relationships. Through close account management, understand and make recommendations based on the tactical and strategic objectives the OTA’s engage in to best leverage this to the hotels benefit.
  • Regularly review and audit OTA advertising activity and highlight any instances of contract breech.
  • Understand the marketing opportunities available via the OTA’s and proactively feedback to the hotel commercial teams to conduct promotions based on business needs.
  • Work closely with hotel management teams to feedback any guest satisfaction issues and provide recommendations on how to improve quality scores.
  • Assess and make recommendations to increase conversion.
  • Understand detailed hotel forecasts and in order to help manage availability and promote direct bookings where possible.
  • Monitor, analyse and feedback to the commercial team on any promotional activity that is undertaken by PPHE on OTA channels.

Desirable experiences that we are looking for include:

  • Experience of working in a major OTA brand at account manager level or equivalent.
  • An understanding of sales, the ecommerce environment, online marketing and revenue management.
  • Analytical ability, being able to understand and make commercial recommendations from booking data.

Essential attributes include:

  • Able to communicate and write fluently in English
  • Computer skills; excel, word, power point
  • Strong problem solving skills
  • Clear understanding of the reservation process
  • Self-motivator, Results driven, Focused
  • Excellent verbal, written and listening communication skills   
  • Highly organised and attentive to details
  • Interest to travel around UK

Our PPHE Team enjoy an extensive package of benefits, including Employee and Friends & Family rates in all our properties (including connected Brands including Radisson, Quorvus and Park Inn). We know our team members are our ambassadors and when a team member introduces us to potential new talent, we thank them with our “Recommend a Friend” incentive upon recruitment.   We are also proud of our Responsible Business initiatives for local communities and international charity support – so coupled with dedicated management support, there is no better place for a bright career in the Hospitality Sector.  You can rely on one of Europe’s most exciting hospitality brands to support you along your journey. Uniquely PPHE Hotel Group.  Allow us to inspire you!

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