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Senior Housekeeper

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Accommodation Services

Department: Rooms

Type of employment: Full-time

Level: Supervisor

Date posted: 21/08/2019

Closing date: 17/02/2020

This vacancy has now expired.

Holmes Hotel London is a new premium boutique hotel, opened late spring 2019 on London's iconic Chiltren Street, Marylebone Village.

A sophisticated and immersive home away from home for the modern traveller, the contemporary retreat comprises four beautifully restored Georgian heritage buildings, featuring 118 guest rooms and unique loft suites.

We have an amazing opportunity for a passionate Senior Housekeeper to join the team.

Main Role:

  • To assist Executive Housekeeper in delivering quality and productivity focused strategies to ensure the smooth and effective operation of the Housekeeping Department
  • To maintain the highest levels of cleanliness in the Hotel, and to provide an efficient, prompt, courteous, and proactive service to customers; hence meeting and exceeding guest expectations
  • To deputise for the Executive Housekeeper in their absence as required


Key Tasks and Responsibilities, but not limited to:

  • To ensure that all designated areas within the Hotel are cleaned and maintained to the standards as laid down by and in accordance with Company policies and the Executive Housekeeper
  • To be fully conversant with all procedures set out by the Executive Housekeeper to spot-check all rooms and public areas in the hotel following a schedule set out by the Executive Housekeeper and take action where necessary
  • Prepare schedule as requested, and in accordance with forecasted occupancy
  • Be aware of Housekeeping budgets and assist in controlling them
  • To develop departmental training plans and future training with the guidance from the Executive Housekeeper, the Human Resources department and the Regional Training Officer
  • Maintain strong communication with Accommodation Services to ensure that any staffing issues are dealt with
  • To ensure that Housekeeping staff are aware of Health and Safety, fire, bomb, COSHH and security procedures and ensure that staff are appropriately trained
  • Support the Hotel by applying to the Hotel regulations and adhering to existing laws and regulations
  • Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function
  • Attends meetings as requested by Executive Housekeeper and General Manager
  • To carry out any other reasonable requests and duties as instructed by the management team


We are looking for:

  • Strong Operational knowledge across Housekeeping Department
  • Excellent Customer service skills, standards driven, good organisational skills
  • Ability to communicate to and motivate your team providing day to day leadership and directions
  • Be able to use computer systems - Opera, Fourth
  • Previous experience in Management/ Supervisory Housekeeping in Hotels
  • Ability to work in a fast paced working environment and remain calm under pressure
  • Excellent customer service skills and passionate about exceeding guest expectations

We offer:

  • Competitive salary
  • Full time permanent contract
  • Free dry cleaning service
  •  Learning and development opportunities for personal growth
  • Perks and Company benefits

We offer you a different career experience - enjoy adventures and journeys with our tailored guest service workshops and professional development.

So you can live the guest experience, you'll be invited to an "Elegant Stay" in your hotel - and you can also benefit from our Employee and Friends & Family rates in our international network.

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