« Back to Search Results

Department: Front Office
Job Level: Management
Job Type: Full Time
Hours per week: 40
Job Reference: req9476
Date Posted: 7 September

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1023-Guest bedrooms; at Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests.

As our Assistant Guest Services Manager, you can bring your passion and positive personality to this vibrant Switchboard and Business Centre team.

We are looking for our Assistant Guest Services Manager, who:

  • Support the Guest Services Manager to achieve departmental goals and objectives
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
  • Has full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferrable, but not essential
  • Ensure smooth running of the department on a day-to-day basis with effective communication
  • Provide leadership through leading by example
  • Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
  • Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
  • Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
  • Has previous Assistant Guest Services Manager experience in a hotel

As our Assistant Guest Services Manager, you will receive:

  • Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) – these increase with service!  
  • Salary: £26,500 per annum plus service charge
  • Discounted gym memberships
  • Access to free financial and mortgage advice
  • Shift patterns are shared at least 2 weeks in advance so you can plan your life around work! 
  • Discounted hotel staff rates
  • Two meals per day, every day (including days off if you wish to come in!)
  • Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.