Department: Concierge & Porters
Job Level: Team Leader
Job Type: Full Time
Hours per week: 40
Job Reference: req8669
Date Posted: 23 May

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. 

As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As our Assistant Head Concierge, your role is to support the Head Concierge and represent the department in their absence.

We are looking for our Assistant Head Concierge who:

  • Has excellent interpersonal skills and the ability to connect with others
  • Promotes a helpful and professional image to our guests and our team
  • Manages requests promptly, helpfully, politely, and with a caring attitude
  • Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
  • Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
  • Who possesses a good command of English and excellent communication skills
  • Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • With previous experience as an Assistant Head Concierge or Concierge in a Hotel

Benefits of working for us as our Assistant Head Concierge:

  • Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) – these increase with service!  
  • Salary: £26,750 per annum plus great benefits
  • Discounted gym memberships
  • Access to free financial and mortgage advice
  • Shift patterns are shared at least 2 weeks in advance so you can plan your life around work! 
  • Discounted hotel staff rates
  • Two meals per day, every day (including days off if you wish to come in!) 
  • Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. 

Park Plaza. Be part of it.