Department: Front Office
Job Level: Team Leader
Job Type: Full Time
Hours per week: 38
Job Reference: req5039
Date Posted: 21 October

At art’otel Amsterdam, we believe in providing a hotel experience that is tailored to the individual and their needs. As Guest Relations Team Leader, you are the first and last person our guests see, it starts with a smile; your smile! Your helpful, can-do approach and passion for great service will create a bold impression each and every time.
We’re looking for a Guest Relations Team Leader.
Are you the perfect match?
  • Your biggest motivator? Exceeding guests’ expectations and promote a helpful and professional image to our guests and team members.
  • Handling requests and check-ins properly with care, patience and a smile are your top priority!
  • You will also be responsible for Duty Manager services
  • You will work closely with leaders in other departments to keep operations running smoothly and to ensure our guest experience is coordinated and feels seamless
  • Your excellent interpersonal skills help you to easily connect with others
  • You will help us to improve our Guest Satisfaction Score score and arrange WOW amenities
  • Teamwork = dreamwork. You like to inspire, coach and mentor fellow team members
  • Passionate about art? Great, because you will be the art representative of the hotel for the new collections in the gallery
  • Hospitality is in your DNA! 
  • Your English communication skills are on point
  • You have experience in using Property management Systems (Opera is a pre)
  • You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • Preferably with previous experience as a Guest Relations Team Leader or Front Office Supervisor in a hotel
Excited? We have more to share!
Benefits of working with us as Guest Relations Team Leader:
  • A recommend a friend bonus of up to 1.500 euros for each friend who joins the team
  • A workplace with an open, supportive and welcoming environment
  • An advanced onboarding program
  • Discounted staff rates at our hotels, restaurants and bars
  • 50 % F&B discount at partner restaurants & bars in Amsterdam
  • Tasty staff meals
  • Great Learning & development programs
  • 25 Days of holiday per year on full-time basis
  • An extra day off, for your well-being
  • Potential Travel allowance
  • Competitive salary
We are a highly diverse organization. For us, it is a source of strength. It keeps us creative. That is why we are working to create an environment where everyone feels included, no matter what their background or orientation.
Apply now and join one of the best places to work in hospitality “The Caterer 2021”
be bold. be creative. be original. A fun place to create and inspire.