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- Greet and engage with guests, creating a warm and welcoming atmosphere in line with the Dutch tradition of hospitality.
- Oversee the flow of service on the restaurant floor, ensuring all guests receive timely and attentive service.
- Lead and inspire the front-of-house team, setting the standard for excellent service and hospitality.
- Coordinate with the kitchen and bar staff to ensure seamless service between departments.
- Train, mentor, and support waitstaff, guiding them on best practices and ensuring a cohesive and positive team dynamic.
- Collaborate with the Restaurant Manager to maintain high standards of presentation, cleanliness, and service quality.
- Manage seating arrangements, reservations, and table rotations to optimize guest experience and dining room efficiency.
- Be a key point of contact for handling guest queries, complaints, and special requests with grace and professionalism.
- Actively monitor guest satisfaction, gather feedback, and make necessary improvements to the dining experience.
- A strong understanding of hospitality, with a focus on delivering outstanding guest experiences.
- A natural leader with the ability to motivate and develop a team to maintain high standards of service.
- Excellent communication and interpersonal skills to engage effectively with guests and staff.
- Strong organizational skills with the ability to manage reservations, seating arrangements, and floor coordination.
- A passion for Dutch cuisine and modern dining trends is a plus.
- Previous experience in a similar role as a Maître d', Floor Manager, or Head Waiter in a fine dining or brasserie environment.
- Fluency in English is required, Dutch-speaking is preferred but not essential.
- Competitive salary
- Birthday bonus of €250 (gross, paid in the month of your birthday)
- Tasty meal during shift
- Industry pension plan
- 25 days holiday
- 1 extra day off for your wellbeing
- Exciting job opportunities within PPHE Hotel Group across Europe
- Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Travel compensation (max €200 net pm based on full-time employment)
- Recommend a friend scheme (earn up to €750 for each friend who joins us)
- 8% holiday allowance (paid yearly in May)
- Flexible working policy (if applicable)
- Annual company parties and outings
- Exclusive discounts in the employee benefit store (www.vipvoordeelwinkel.nl)
- Discount on the collective health insurance from VGZ.
- Departmental incentive schemes
- Great (online) Learning & Development opportunities to grow your career
- Advances onboarding programme
- Access to the hotel gym during low peak hours