Night Manager

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• Manage staff schedules for night shifts.
• Conduct training sessions for new and existing team members on hotel policies, procedures, and safety protocols.
• Identify training needs and develop plans for individual team member growth and development.
• Create and implement Standard Operating Procedures (SOPs) to streamline and improve operational efficiency and guest service.

• Provide exceptional guest service, addressing guest inquiries and resolving issues promptly and effectively.
• Handle guest requests and complaints professionally and courteously.
• Oversee night room service operations to ensure timely and accurate delivery.

• Perform administrative tasks, including shift reports, incident reports, and daily logs.
• Conduct safety checks throughout the hotel to ensure guest and staff safety.
• Act as the primary point of contact in case of emergencies, including fire alarms, medical emergencies, and security incidents.
• Oversee the hotel's evacuation procedures in case of emergency.

• Guest-oriented: Possess a strong customer service focus with a commitment to exceeding guest expectations.
• Representative: Represent the hotel brand professionally and positively to all guests and staff.
• Independent: Ability to work independently and make sound decisions in a fast-paced environment.
• Responsible: Demonstrate strong accountability and a high level of responsibility for the safety and well-being of guests and staff.
• Front Office Experience: Prior experience in hotel front office operations, including guest registration, check-in/check-out procedures, and reservations.
• Communication & Interpersonal Skills: Excellent written and verbal communication and strong interpersonal skills.
• Problem-solving Skills: Ability to effectively identify and resolve guest issues and operational challenges.
• Organizational & Time Management Skills: Strong organizational and time management skills with the ability to prioritize tasks effectively.

• Supervisory Experience: Prior experience supervising a team of employees.
• Computer Proficiency: Proficient in using hotel property management systems (PMS) and other relevant software.
• Knowledge of Hotel Operations: In-depth knowledge of hotel operations, including housekeeping, maintenance, and security procedures.

• Competitive salary 
• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift 
• Industry pension plan 
• 25 days holiday 
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €200 net pm based on full-time employment) 
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.vipvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ.
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• Advances onboarding programme
• Access to the hotel gym during low peak hours