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Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Park Royal

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 04/09/2017

Closing date: 03/03/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Receptionist career with us as a Receptionist at the newly opened Park Plaza London Park Royal. The Park Plaza London Park Royal is the ideal location for you to develop your skills as Receptionist and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As a Receptionist at Park Plaza London Park Royal you will have a key position in the arrival experience and stay of our guests. You will provide inspirational service and ensure our guests receive a high quality, personalised service.

Your responsibilities:

  • Carry out the arrival (check in) and departure (check out) procedures in a friendly, efficient and guest focussed manner.
  • Follow up arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account enquiries
  • Liaise with Housekeeping and the Front Office Team Leader in respect of out of order rooms, special requests and discrepancy reports
  • Carry out up-selling in order to enhance the guest experience and drive additional revenue for the hotel
  • Continuously seek to make an effort in increasing the knowledge of own job function and actively participate in training, learning & development activities to support own continued personal & professional development to benefit the business and improve personal skills

What we are looking for:

  • A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion! 
  • Someone who is passionate about exceeding guest expectations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Able to work in a fast paced working environment
  • Someone able to differentiate between different guest types and handle them in the appropriate manner
  • Working knowledge of OPERA or other hotel reservations system is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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