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Reception Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Waterloo

Department: Reception

Type of employment: Full-time

Level: Department Head

Date posted: 22/02/2018

Closing date: 21/08/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Reception Manager at Park Plaza London Waterloo . Park Plaza is the ideal location for you to develop your skills as a Reception manager and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As Reception Manager at Park Plaza London Waterloo you must lead by example and ensure that the team are able to maximise every oppurtunity that presents itself to create memories and connect with all out guests.

Your responsibilities:

  • To manage the Reception Department and provide the strategy and direction required ensuring that the departmental objectives are met
  • Foster close relationships with all hotel departments, especially Housekeeping to maintain an operational efficiency during peak periods.
  • Ensure effective management of departmental costs, in line with budget
  • Full operational knowledge of all Reception procedures and Opera. This is to ensure the Reception Manager is able to lead by example and support the department operationally during peak periods and/or challenging staffing levels.
  • Reviewing constantly with the Front of House Manager to ensure all operational tasks are being dealt with efficiently and in a professional manner and that all work is undertaken in compliance with all Standard Operating Procedures, Legislation and Codes of Practice.
  • Ensure that all Reception-based complaints are handled empathetically and efficiently. Working with the Guest Relations team to ensure that all incidents are fully recorded in the Duty Manager log and that full follow up is completed
  • Actively champion and promote guest satisfaction as measured in Medallia. Share results and feedback regularly with the department and identify opportunities to improve scores.
  • Ensure that all training needs are identified and appropriate measures are in place to develop the Reception team.

What we are looking for:

  • Individual with high volume and group experience
  • Knowledge and experience of using OPERA
  • Possess a good command of English and have excellent communication skills, both written and verbal
  • Has the ability to lead their team
  • Previous management experience within Front Office.

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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