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Reception Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Riverbank

Department: Reception

Type of employment: Full-time

Level: Department Head

Date posted: 15/10/2019

Closing date: 12/04/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Reception Manager at Park Plaza Riverbank. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Reception manager you are responsible for ensuring that the customer service experience by our guest is to the highest standards whilst ensuring full financial controls are implemented and maintained.

Your responsibilities:

  • Provide inspirational service to our guests by being attentive to their needs, flexible and proactive.
  • To manage the Reception Department and provide the strategy and direction required ensuring that the departmental objectives are met
  • Ensure effective management of departmental costs, in line with budget
  • Full operational knowledge of all Reception procedures and Opera. This is to ensure the Reception Manager is able to lead by example and support the department operationally
  • Actively champion and promote guest satisfaction and share results and feedback regularly
  • Ensure that all training needs are identified and appropriate measures are in place to develop the Reception team

What we are looking for:

  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Preferably a proven track record in a similar role in a hotel environment
  • A leader who is passionate about engaging, inspiring and developing their team
  • A working understanding of compliance requirements in regards to Health & Safety, Food Hygiene, Liquor Licensing
  • Someone who enjoys working in a fast paced environment while leading from the front
  • Operational knowledge of Reception procedures as well as Opera is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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