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Reception Manager

Country: UK

City: Nottingham

Hotel/Office/Restaurant: Park Plaza Nottingham

Department: Reception

Type of employment: Full-time

Level: Management

Date posted: 14/10/2019

Closing date: 11/04/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Reception Manager at Park Plaza Nottingham. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Reception Manager you are expected to manage the running of the Reception department and to ensure that service levels are met.  This will be done by leading by example and ensuring that all aspects of the Company context are followed by all members of the Front Office team, particularly in relation to the desired Guest Experience of ‘Feeling Welcome’.

Your responsibilities:

  • To manage Reception ensuring that all Reception department policies and procedures are followed
  • To ensure a daily smooth running of the operation within the Reception department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless guest service
  • To ensure that the company Brand Standards are observed, trained, focused and assessed throughout the year
  • Train and develop team members, departmental inductions, weekly/monthly departmental meetings, planning, assigning and directing work

What we are looking for:

  • Previous experience as a Reception Manager would be advantageous
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • A positive and energetic person who is passionate about exceeding guest expectations
  • A leader who is passionate about engaging, inspiring and developing their team
  • Someone who enjoys a fast paced working environment
  • Knowledge and experience in using OPERA is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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