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Night Receptionist

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza County Hall London

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 06/09/2019

Closing date: 04/03/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Reception career with us as a Night Receptionist at Park Plaza County Hall. Park Plaza is the ideal location for you to develop your skills as Night Receptionist and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As a Night Receptionist at Park Plaza County Hall you will have a key position in the arrival experience and stay of our guests during the nights. You will provide inspirational service and ensure our guests receive a high quality, personalised service.

Key tasks & responsibilities:

  • Effectively and efficiently respond to guest queries at all times including at check in and check out
  • Provide exceptional guest service at all times in an efficient and effective manner, always going one step beyond to delight our guests
  • Upselling all aspects of the hotel
  • Assist with all required administration
  • Liaising with other departments as required

We are looking for:

  • Previous customer service experience ideally gained from a busy reception position
  • A genuine passion for providing exceptional guest service
  • Excellent written and verbal communication skills
  • Excellent personal presentation
  • Great team player
  • Ability to work effectively under pressure
  • Flexibility to work permanent night shifts
  • Previous experience of Opera is an advantage

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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