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Night Porter

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Victoria London

Department: Reception

Type of employment: Part-time

Level: Team member

Date posted: 26/09/2019

Closing date: 24/03/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Concierge career with us as a Night Porter (12-16 hours) at Park Plaza Victoria London. Park Plaza is the ideal location for you to develop your skills as a Luggage Porter and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As Night Porter you will have a key position in the arrival and departure experience of our guests. You will provide efficient and courteous assistance with luggage, rooming and guest queries under the direction & guidance of the Concierge. 

Your responsibilities:

  • To deal with all Guest request delivering excellent service.
  • Cashier duties: Check in, Check out and assisting with any Front Desk duties.
  • To maintain the lobby area tidy, closely monitor the hotel entrance and curry out regular fire walks in the building.
  • To have full knowledge of hotel departmental procedures.
  • To promote and sell all Food and Beverage outlets within the hotel, and any other service offered.
  • To have full knowledge of your departmental disaster plan and guarantee the safety of the guest and hotel employees at all times.
  • To be able to deal with minor complaints and report them to management.

What we are looking for:

  • Someone who is passionate about exceeding guest expectations
  • A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion! 
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Someone who enjoys working in a fast paced environment

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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