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Night Host

Country: UK

City: London

Hotel/Office/Restaurant: Holmes Hotel London

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 01/10/2019

Closing date: 29/03/2020

This vacancy has now expired.

psst.....want to find out about a very exciting career opportunity, to make your mark with a new star in town...? Our Holmes Hotel London is full of wonderful stories of literary adventures, with a new exhilarating future just on the horizon... creating intrigue and belonging through our style, heritage and sense of discovery.

So this is the right time for you to bring your passion for service excellence and drive collaboration on this amazing transformation  - join us on this exciting journey as Guest Host in our newly renovated townhouse style Hotel in Marylebone, London.

The role you play

Your focus as Guest Host is providing tailored service to our guests and our team. You personally welcome our guests and host them throughout their visit. You create a sense of belonging and a home from home.

How you do it

You see that our guests have a comfortable stay through ensuring your teams have linen and amenities where and when they are needed, proactively connecting with them and taking ownership for the guest experience.   You take pride in your Holmes Hotel London and advise our guests of whom we are and what we do, including our drinking and eating options and room types, and make suggestions to suit their needs.  You know the stories and take pride in our neighbourhood, you delight in discovery while advising our guests of where to go and what to do.

What you bring:

You are good to be around and proud of what you do, you enjoy doing this and it shows. You are curious about people and their needs and are confident to deliver. You are able to work well with others throughout the Hotel to get the job done. You are calm and composed and able to reflect our style and image.

We offer you

We offer you a different career experience – enjoy adventures and journeys with our tailored guest service workshops and professional development. 

So you can live the guest experience, you’ll be invited to an “Elegant Stay” in your hotel - and you can also benefit from our Employee and Friends & Family rates in our international network.

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