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Night Guest Services Host

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Westminster Bridge London

Department: Business Centre

Type of employment: Full-time

Level: Team member

Date posted: 03/04/2017

Closing date: 30/09/2017

This vacancy has now expired.

Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Night Guest Services Host. Park Plaza Westminster Bridge is the ideal location for you to hone your skills and shine in a collaborative team environment.

Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Your responsibilities as a Night Guest Services Host will include:

- Provide efficient, prompt, trouble free and courteous service to our guests

- Making sure the switchboard is manned at all times

- Take all room service orders and log any maintenance issues into the required company databases

We are looking for

The ideal Night Guest Services Host will:

- Be able to differentiate between different guest types and in-house guests

- Be able to demonstrate experience in complaint handling

- Have good telephone manner

- Ability to work flexible hours including evenings and weekends

- Excellent customer service skills and is passionate about exceeding guest expectations

- Able to work in a fast paced working environment and remain calm under pressure

- Possess a good command of English and has excellent communication skills (written and verbal)

- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

We offer

Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.

Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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