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Meetings and Events Sales and Planning Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Victoria London

Department: Meeting & Events Sales

Type of employment: Full-time

Level: Department Head

Date posted: 19/03/2018

Closing date: 15/09/2018

This vacancy has now expired.

Meetings and Events Sales and Planning Manager

Love providing great service and being part of uplifting moments? Take the next step in your career with us as Meetings and Events Sales and Planning Manager. Park Plaza Victoria London is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As Meeting and Events Sales and Planning Manager you will focus on optimising profit and guest satisfaction by pro-actively managing the Meeting & Events Sales and Planning function.  Ensuring that sales leads, conversion of customer enquiries, development of future and repeat business are all maximised .

Your responsibilities:

  • Adhere to and develop, a selling strategy to yield M&E space whilst ensuring M&E revenue opportunities
  • Review weekly and strategically plan the M&E business, identify gaps and ensure pro-active measures are taken to achieve set targets.
  • Devise creative ideas and strategies to drive business and ensure up selling to clients.
  • Ensure all enquiries are dealt with promptly, in line with company and departmental brand standards and drive the conversion of M&E enquiries to contracted business by M&E Team.
  • Organise and participate in client familiarisation trips, continually improve competitor knowledge and understand changes to the M&E Market place.
  • Ensure every client receives a detailed event order in advance of their event.  Communicate this information in a timely and accurate way to all operational departments.  Organise and attend the pre-convention meeting as required.
  • Develop a strong working relationship with our Proactive Sales team and secure future sales leads
  • Ensure the team are calling clients post event, building relationships with clients and exploring future business opportunities.
  • To manage customer satisfaction post event and resolve any outstanding issues. Achieve required standards in Medallia, BDRC, Brand Audit and all other appropriate metrics.
  • Train, develop, manage and motivate the Meetings & Events team in order for them to achieve their maximum potential, personal goals and departmental and individual objectives.
  • Regularly review and manage direct reports team performance against objectives.  Ensure to provide feedback through 1:1’s, performance appraisals and development plans.

What we are looking for:

  • Someone who has experience in forecasting and has consistently delivered strong results  
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Strong and confident communication and presentation skills with all audience levels, with strong attention to detail
  • IT literacy with experience of packages such as Opera Sales and Catering, MS Word, Outlook and Excel
  • Be motivated to develop the team to realise its full potential

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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