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Meetings and Events Floor Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Riverbank

Department: Meeting & Events Operations

Type of employment: Full-time

Level: Team member

Date posted: 13/05/2019

Closing date: 09/11/2019

This vacancy has now expired.

Meetings and Events Floor Manager 

Love providing great service and being part of uplifting moments? Take the next step in your Events career with us as a Meetings and Events Floor Manager at Park Plaza Riverbank London. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Meetings and Events Floor Manager you are, under the general guidance of the Meetings and Events Operations Manager, responsible for overseeing the Events team and striving to exceed standards ensuring total guest satisfaction.

Your responsibilities:

- Ensure smooth running of the Meetings and Events department on a day to day basis with effective communication within and between departments  

- To maintain at all times a direct contact with clients and ensure the organizers are met and introduced to the hotel and its facilities. Any comments by the guests have to be logged and communicated with your superior. To respond to any client’s need in a professional and prompt manner.

- To maintain effective communication within the team and to attend hotel meetings and training sessions when required.

-To strive to anticipate client’s needs wherever possible and to react to these to enhance client’s satisfaction. Ensure all customer requests are responded to promptly and effectively

- To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner.

- To ensure all function requirements are constantly up-dated and a close work relationship between Sales and Operations is maintained. To attend the weekly M&E function sheet meeting when possible.

What we are looking for:

- Someone with previous Management experience within a Meetings and Events environment

- Someone who is passionate about exceeding guest expectations

- Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations

- A Manager who is passionate about engaging, inspiring and developing their team

- Someone who enjoys working in a fast paced environment while leading from the front

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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