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Hotel Service Centre Agent

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza County Hall London

Department: Business Centre

Type of employment: Casual

Level: Team member

Date posted: 11/04/2019

Closing date: 08/10/2019

This vacancy has now expired.

At Park Plaza Riverbank of PPHE Hotel Group we're looking to recruit a Hotel Service Centre Agent take responsibility that all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction. Ensure that all guest requests are taken care of promptly and efficiently.

 Key Tasks & Responsibilities:

  • Place outside calls and to answer the switchboard in accordance with agreed departmental and company brand standards.
  • Telephone guests in accordance with their wake-up call requests, to prescribed standards, and to inform Concierge of the guest does not answer their call.
  • Take messages for guests and ensure they receive them accurately and on time.
  • Record all equipment faults /stationery items needed and report to supervisor.
  • Ensure that all incoming faxes are marked with the guest’s name and room number and are delivered to the room promptly; log all the faxes in the logbook.
  • Advise guests on the correct use of the Business Centre equipment, assisting with any additional requests they have.
  • Ensure that all chargeable services are posted correctly according to departmental procedures.
  • Handle promptly and courteously all guest comments, questions, complaints, requests and inquiries, taking the necessary action steps and ensuring thorough follow through.
  • Keep the public areas neat and tidy at all times, ensuring all litter is binned, Lost Property is correctly handed to Housekeeping and guest equipment is neatly organized and presented.
  • Familiarize yourself with the guest needs and requirements in order to ensure an efficient and friendly service

We are looking for:

We are looking for an enthusiastic individual with previous experience in a customer service role. You must demonstrate effective organizational skills and the ability to use initiative.

Essential Requirements::

  • Working knowledge of Microsoft Word
  • Experience of delivering a high level of customer service
  • Smart appearance and professional image
  • To be punctual, reliable and have excellent attention to detail

We offer:

Our people mean the world to us, and we only recruit the best. For the talents on our business, we offer great benefits and opportunities to develop with us. Find out more about our benefits and development programmes in our business on our company page. 

Dedicated to delighting your guests?

We're committed to redefining hospitality. Are you? 

If you believe you tick all the boxes, we need to talk. 

Please only apply if you meet the above criteria. 

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