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Hospitality Applications Manager

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: Corporate Office

Department: IT

Type of employment: Contract

Level: Team member

Date posted: 17/10/2019

Closing date: 14/04/2020

This vacancy has now expired.

At the Corporate Office of PPHE Hotel Group, we are looking for a Hospitality Applications Manager who will be responsible for overseeing the building, enhancement, maintenance and integrations of PPHE Hotel Group’s Hospitality Applications, such as the Property Management System, Point of Sales System, Sales & Catering, Spa and Restaurant reservations systems, Vision BI tool and Guest Services Management Solutions.

Key tasks and responsibilities:

The Hospitality Applications Manager will provide leadership, develop and monitor a team of contracted technology specialists. This position works in partnership with PPHE Hotel Group leaders to ensure the delivery of software and solutions is focused on maximising business strategic value. This highly visible position interfaces with all levels of the organisation. 
Key tasks and responsibilities include:

  • Strategy/leadership
    • Define and control configuration and Operating Standards for the Hospitality Applications
    • Develop training platform/programme for users of the Hospitality Applications
    • Define and monitor tasks, projects and progress of contracted technology specialists
    • Compile and present progress reports for project and/or dashboards on predefined Key Performance Indicators (KPIs)
  • Operations and management
    • Implementation of new applications and/or enhancements or upgrades of the existing applications/systems
    • Implement and manage support structure and disaster recovery plan for the applications
    • Maintain technical specifications and related documentation to prevent system failures and keep processes and procedures up to date
    • Manage relationship with vendors for Hospitality Applications
    • Evaluates performance of vendors and applications and takes appropriate actions to ensure continuous improvement
    • Monitor and control of Hospitality Applications usage
    • In cooperation with our learning and development department set up a training schedule for Hospitality Applications users (e.g. champions, train the trainer programmes)
    • Conduct regular review meetings with our contracted technology specialists
  • Business Development
    • Evaluate new technologies for feasibility and implementation possibilities. Lead and direct the implementation of new systems, internal and external, processes and policies. 
  • Miscellaneous
    • Builds a strong relationship with the Radisson Hotel Group and our contracted technology specialists
    • The Group is currently using Oracle Hospitality Solutions and is seriously exploring other vendors for replacement. The assessment of other vendors and possible migration to another vendor and platform will be an important element of this job.

What we are looking for:    

  • Multiple strategic cycles of relevant work experience
  • Thorough knowledge of Oracle PMS, Sales & Catering applications and/or other vendors
  • Experience with upgrades
  • Fluent in English written and spoken
  • Experience in managing multi-disciplined and international (outsourced) IT teams
  • Experience in IT-audits
  • Experience with managing priorities and investments
  • Experience in interpreting the applicability of laws and regulations (including data privacy practices and laws) to company operations
  • Experience in delivering training and develop training programmes
  • Experience in writing policies and procedures
  • Experience with project management and project execution
  • Strong analytical skills and thought processes
  • Fluent in second language. Preferably German or Dutch
  • Experience with Vision for Opera (reporting tool) is preferred
  • Knowledge of INDRA’s TMS Property Management System is preferred
  • Experience with cloud based solutions.
  • Experience with opening and renovating hotels


Interested? We’d like to hear from you!

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