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Head Luggage Porter

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Westminster Bridge London

Department: Concierge

Type of employment: Full-time

Level: Team member

Date posted: 20/02/2018

Closing date: 19/08/2018

This vacancy has now expired.

Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Head  Luggage Porter. Park Plaza Westminster Bridge  is the ideal location for you to hone your skills and shine in a collaborative team environment.

Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Your responsibilities as a Head Luggage Porter will include:

  • To provide efficient and courteous assistance with internal or external guests luggage.
  • To be aware of the hotels daily demands and provide general Hotel security.
  • The Head Porter is also empowered to deal with guest comments to ensure they are resolved to the guest satisfaction and in accordance with Brand Standards and procedures, while liaising with their HOD or supervisors.

We are looking for

The ideal Head Luggage Porter will:

- Be able to differentiate between different guest types and in-house guests

- Be able to demonstrate experience in complaint handling

- Understand that the role is heavily manual handling focused

- Be able to deliver excellent guest service every day

- Excellent customer service skills and is passionate about exceeding guest expectations

- Able to work in a fast paced working environment and remain calm under pressure

- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

We offer

Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.

Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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