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Guest Relations Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza County Hall London

Department: Guest Relations

Type of employment: Full-time

Level: Team member

Date posted: 08/07/2019

Closing date: 04/01/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us as a Guest Relations Manager at Park Plaza County Hall. Park Plaza is the ideal location for you to develop your skills as Guest Relations Manager and shine in a collaborative team environment.

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As a Guest Relations Manager at Park Plaza County Hall you will ensure the service provided is to the required standard and meets the Park Plaza Brand Audit Standards. You will also have the responsibility to maintain and enhance the relationships between the hotel and our VIP’s, Club Carlson and regular guests, as well as supporting those guests in resolving any service recovery issues.

Your responsibilities will include:

  • To support the delivery of operational action plans and review as needed to enhance the Guest Relations service provided to both our external and internal guests.
  • A comprehensive understanding and full compliance with the Park Plaza Brand Standard Audit criteria for Guest Relations is expected.
  • Full operational knowledge of all Reception/Guest Relations procedures, as well as an understanding of Opera specific functions E
  • Ensure all VIP guest are highlighted to those departments concerned to ensure that they receive the required level of service.
  • Ensure all operational tasks, including any guest feedback in regards to their stay is dealt with efficiently and in a professional manner and that all work is undertaken in compliance with all Standard Operating Procedures, Legislation and Codes of Practice.
  • To maximise all potential additional revenue during the guest journey.

What we are looking for:

  • A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion!
  • Someone who is passionate about exceeding guest expectations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Enjoys working in a fast paced working environment
  • Working knowledge of OPERA or other hotel reservations system and Micros is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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