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ParkPlaza2

Front Office Team Leader

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: Park Plaza Victoria Amsterdam

Department: Reception

Type of employment: Full-time

Level: Supervisor

Date posted: 28/02/2018

Closing date: 27/08/2019


This vacancy has now expired.
Front Office Team Leader

Currently finishing an extensive renovation, Park Plaza Victoria Amsterdam is one of the oldest (1890) modern hotels in the Netherlands. This iconic monument is transforming into a sophisticated, modern gem, nearly ready for the Grand Opening in September.  Come and join our enthusiastic and ambitious team and proudly introduce the new Park Plaza Victoria with us! 

Do you love delivering inspirational service? Take the next step in your education and career as a Front Office Team Leader at Park Plaza Victoria Amsterdam. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment. 

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

In your role as Front Office Team Leader you love to guide and inspire a front office team and being the face of the hotel. You will assist the Reception Manager in guiding of the Front Office Team. You will take initiative on improving and adjusting procedures etc. to ensure (up)selling and better service as well as efficiency. As Front Office team leader you will also be hands-on performing reception tasks.

Job role responsibilities:
Guide the front office team and assisting the reception manager
Lead the Reception team during morning or evening shifts
All Front Office Related tasks (personal check-in/out), including providing information and telephone
operating
Take care of the guest feedback efficiently and make sure all guests leave the hotel satisfied
Create a welcoming environment for hotel guests, facilitating their arrival and departure 
Assist with departmental improvement plans and overlooking operational front of house procedures

What we are looking for:
Someone who is enthusiastic, hospitable, representative and proactive
Guest- and service oriented
Good knowledge of the Dutch and English language in word and writing (preferably third language)
Knowledge of Opera system
Strong experience in a Front Office position in a hotel 
Able to work a variety of shifts, including weekends and holidays (flexibility)
Loves to work in a dynamic and international environment
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our Learning & Development offering, enhanced training and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Team rates and Friends & Family rates available in all hotels of PPHE Hotel Group and Radisson Hotel Group worldwide! 

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

Explore Park Plaza, please apply via parkplazacareers.com. 

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