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Front Office Team Leader

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: Park Plaza Victoria Amsterdam

Department: Reception

Type of employment: Full-time

Level: Supervisor

Date posted: 28/02/2018

Closing date: 27/08/2019


Front Office Team Leader

Inspire your team members with your own passion for hospitality

Love providing great service and creating uplifting moments?  Take the next step in your career with a dynamic position as Front Office Team Leader at Park Plaza Victoria Amsterdam. The Park Plaza Victoria Amsterdam is the ideal location for you to develop your skills and shine in a collaborative team environment.

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

Description of the Company: 
At Park Plaza we love to celebrate the individual and that all starts with our front of house service. From bar team members and receptionists through to our room customer service professionals, our team goes the extra mile to make our valued guests feel welcome. At Park Plaza we will give you the opportunity to fulfill your potential and provide a personal touch that makes all the difference. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place. 

Main role and objectives:
You love to guide and inspire a front office team and being the face of the hotel. You will assist the Reception Manager in guiding of the Front Office Team. You will take initiative on improving and adjusting procedures etc. to ensure (up)selling and better service as well as efficiency. As Front Office team leader you will also be hands-on performing reception tasks.

Job role responsibilities: 

Guiding the front office team and assisting the reception manager;
Lead the Reception team during morning or evening shifts;
Creating a welcoming environment for hotel guests, facilitating their arrival
and departure 
Assisting with departmental improvement plans and overlooking operational
FOH procedures
We are looking for talent that:
Can’t wait to exceed our guest’s expectations
Has at least 3 years experience in reception or a related department
Is able to communicate in English and Dutch and preferably a third language
Has knowledge of Opera 
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.
You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide! 

Explore Park Plaza, please apply via 

Human Resources team 
Park Plaza Victoria Amsterdam
+ 31-206234255 

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