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Front Office Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Westminster Bridge London

Department: Reception

Type of employment: Full-time

Level: Department Head

Date posted: 11/10/2019

Closing date: 08/04/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Front Office Manager at Park Plaza Westminster Bridge. Park Plaza is the ideal location for you to develop your Front Office Manager skills and shine in a collaborative team environment.

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Front Office Manager you are expected to provide support and oversee the operations of the Front of House departments with over 100 team members in a 1019 bedroom hotel. This will be done by leading by example and ensuring that all aspects of the Company context are followed by all members of the Front of House teams, particularly in relation to the desired Guest Experience of ‘Feeling Welcome’.

Your responsibilities as a Front Office Manager will include:

- Oversee and coordinate front of house operations, including Guest Services, Concierge, Reception, Nights, and Guest Relations departments

- Guide and works with managers and team members to successfully execute all front office operations, including guest arrival and departure procedures along with operational standards to continually improve guest and team member satisfaction and maximise the financial performance of the department

- Adhere to the hotel and Park Plaza Hotels corporate guidelines and service concepts

We are looking for

The ideal Front Office Manager will:

- Front Office experience within a high volume business

- Able to differentiate between different guest types and in-house guests

- Experience of adhering to hotel & company procedures

- Experience of supervising a team and developing team members

- Pro-active team player who easily connects with others

- Experience at responding to guest feedback to a high standard

- Strong motivational and leadership qualities

- Passion for the hospitality industry

- Ability to work in a large team

- Strong analytical skills

- Be well organized and motivated

- Passionate about exceeding guest expectations

- Able to work in a fast paced working environment and remain calm under pressure

- Possess a good command of English and has excellent communication skills

- Opera/HotSos experience

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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