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Front Office Manager

Country: UK

City: London

Hotel/Office/Restaurant: Holmes Hotel London

Department: Reception

Type of employment: Full-time

Level: Department Head

Date posted: 14/10/2019

Closing date: 11/04/2020

This vacancy has now expired.

psst.....want to find out about a very exciting career opportunity, to make your mark with a new star in town...? Our Holmes Hotel London is full of wonderful stories of literary adventures, with a new exhilarating future just on the horizon... creating intrigue and belonging through our style, heritage and sense of discovery.

So this is the right time for you to bring your passion for service excellence and drive collaboration on this amazing transformation  - join us on this exciting journey as Front Office Manager in our newly renovated townhouse style Hotel in Marylebone, London.

The role you play

Your focus is to ensure a tailored service to our guests and leadership for our team. You guide and develop your team to ensure guests are feeling welcomed at all times and our team members live and breathe the Holmes focus and behaviours. You create a sense of belonging and a home from home.

How you do it

You lead your leadership team to connect and build relationships, and ensure they are paying attention to every detail while making it effortless for the guest and team members

You ensure your leadership team is aligned to the Holmes vision, whilst empowering and coaching them to their full potential 

You drive the business and get the job done, creating value through innovation and informed decision-making while making it fun

You think longer term of the growth of Holmes and your team by encouraging life-long learning and focusing by painting the vision

You delight in discovery, enthusiastically taking pride in Holmes and our neighbourhood

What you bring:

You are good to be around and proud of what you do, you enjoy doing this and it shows. You are curious about people and their needs and are confident to deliver. You are able to work well with others throughout the Hotel to get the job done. You are calm and composed and able to reflect our style and image.

We offer you

We offer you a different career experience – enjoy adventures and journeys with our tailored guest service workshops and professional development. 

So you can live the guest experience, you’ll be invited to an “Elegant Stay” in your hotel - and you can also benefit from our Employee and Friends & Family rates in our international network.

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