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ParkPlaza2

Front Office Host

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Westminster Bridge London

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 04/12/2018

Closing date: 02/06/2019

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Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Front Office Host at Park Plaza Westminster Bridge. Park Plaza is the ideal location for you to develop your Front Office Host skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Front Office Host you are expected to ensure the smooth organization of guest movement on both the Ground and Lobby floor, being a point of contact for guests to direct and inform to and about hotel outlets in order to ensure a seamless guest journey for all arriving and departing guests.

What we are looking for:

  • Be able to differentiate between different guest types and in-house guests
  • Be able to demonstrate experience in complaint handling
  • Be able to deliver excellent guest service every day
  • Pro-active team player who easily connects with others.
  • Passion for the hospitality industry
  • Excellent customer service skills and is passionate about exceeding guest expectations
  • Able to work in a fast paced working environment and remain calm under pressure
  • Possess a good command of English and has excellent communication skills (written and verbal)
  • Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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