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Front Office Coordinator

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Victoria London

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 15/01/2018

Closing date: 14/07/2018


Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Front Office Coordinator at Park Plaza Victoria. Park Plaza is the ideal location for you to develop your Front Office Team Leader skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Front Office Coordinator you are expected to provide support and supervise the back office of the Front office department. You will manage the administration of arriving and in-house guests and to ensure that all our regular and VIP guests receive high quality, personalized service and to maintain our guest loyalty program.

Your responsibilities:

  • To ensure that all allocations are done in a timely manner and prepare for group arrivals
  • Fully conversant with and able to sell all services and facilities available to guests using the hotel and able to deal with guests queries
  • Assisting the Front Office Manager with projects and tasks when required
  • Ensure all special requests are followed through and administered
  • Ensure the correct procedure and policy standards are adhered to
  • Apply relevant follow-up procedures to guests already in the hotel

What we are looking for:

  • Previous experience within a Front Office or Guest Services department
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • A positive and energetic person who is passionate about exceeding guest expectations
  • Someone who enjoys a fast paced working environment
  • Knowledge and experience in using OPERA is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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