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ParkPlaza2

Front of House Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Westminster Bridge London

Department: Reception

Type of employment: Full-time

Level: Department Head

Date posted: 27/09/2019

Closing date: 25/03/2020

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Winner of the AA “Large Hotel Group of the Year”.  Winner of the Institute of Hospitality “Talent Development Team”.  Winner of HR in Hospitality “Excellence in Promoting Careers”.  Start your winning career now! Park Plaza. Be part of it.

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Your responsibilities as a Front of House Manager will include:

-  Ensure the smooth running of the Front of House departments (Reception, Guest Relations, Concierge, Guest Services & Nights) on a day to day basis with effective communication within and between departments

- Actively champion and promote guest satisfaction, as measured in Medallia

- Ensure effective management of payroll and other operating costs in line with budget

- To ensure that the company Brand Standards are observed, trained, focused and assessed throughout the year

- Set and agree departmental objectives in line with hotel objectives and balance scorecard, and communicate these through the departmental strategic plans, ensuring all targets are met within the agreed timescales

- Actively drive upselling within the department

We are looking for

The ideal Front of House Manager will:

- Previous experience working as a Front Of House Manager in a medium to large hotel

- A proven track record in meeting targets and deadlines

 - Excellent leadership and organisational skills

- Ability to lead, manage, motivate and develop a large & diverse team

- Excellent communicator at all levels 

- Strong commercial awareness and business acumen

- Excellent customer service skills and the ability to inspire the same in others

- Financial understanding e.g. management of departmental P&L and KPIs

-  Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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