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Front Of House Coordinator – M&E

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Victoria London

Department: Meeting & Events Operations

Type of employment: Full-time

Level: Team member

Date posted: 21/05/2018

Closing date: 17/11/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Meeting & Events career with us as a Front of House Coordinator at our Park Plaza London Victoria. The Park Plaza Victoria London is the ideal location for you to develop your Front of House Coordinator skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.


Main role and objectives:

As our Meeting and Events Operations Coordinator you will be responsible for the successful planning, preparation and execution of all events within the Meeting and Events department. To provide administrative support to the M+E Operations department and to assist the M&E Operations Manager in organising staff bookings and maintaining consistent standards in all menus, minutes, internal memorandum, payroll and invoicing.


Your responsibilities:

  • Ensure that once the BEO pack is published (every Wednesday) that the rotas are completed in accordance to staffing requirements and in line with the budgeted figures. Update BEO pack on daily bases and adjust rotas accordingly
  • Liaise closely with the Head Chef and Event Manager with regards to menu’s, signage and place cards for each event
  • To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the hotel must be treated with utmost priority
  • Establish a good rapport with clients, maintaining positive relationships with delegates and third party suppliers
  • Provide administrative assistance to M&E Operations Manager and Supervisors
  • Upon receiving weekly BEO’s, ensuring that all details are read through and requisitions for following week are completed. With queries/questions being raised with the event’s office
  • Liaise closely with the Event Manager with regards to styles of service and catering numbers, before each event
  • To liaise with all Departments (e.g. Revenue, Accounts, MICE Operations, Sales, Food & Beverage) and the Client (and any of their representatives) to ensure that all requirements are met and revenue is maximised


What we are looking for:

  • A Food and Beverage professional possessing operational knowledge of quality Food and Beverage services, to ensure you are able to lead by example
  • Someone who is passionate about exceeding guest expectations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • A positive and energetic person who easily connects with other persons and can live up to our mission statement: Inspiring our guests through individuality and passion! 
  • A leader who is passionate about engaging, inspiring and developing their team
  • Someone able to work in a fast paced working environment while leading from the front
  • Someone with previous supervisory experience within Food & Beverage outlets within a hotel, preferably Meeting and Events
  • Previous experience with Micros is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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