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F&B Team Leader

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Park Royal

Department: Restaurant

Type of employment: Full-time

Level: Supervisor

Date posted: 16/02/2018

Closing date: 15/08/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us as F&B Team Leader. This will be covering at Park Plaza Park Royal.  Park Plaza is the ideal place for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

To assist the F&B Supervisors & F&B Manager by enabling employees under their control to consistently achieve product and service delivery, standards and ensure a high degree of customer care.

Your responsibilities:

  • To arrive for work at the correct time, in the correct uniform and are looking smart and well presented.
  • To take full responsibility of department in absence of the F&B Supervisor and run daily shifts.
  • To perform all tasks to a consistent and correct standard which are set in conjunction with the F&B Supervisors.
  • To operate MICROS computer systems on a managerial level and produce adequate reports at the end of each shift. To handle all types of payment.
  • To promote a helpful image to clients and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude and to anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction.
  • To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner.
  • To be flexible in assisting around the hotel in response to business needs. To cross train in other F&B outlets.
  • To maintain effective communication within the team and to attend F&B related meetings and training sessions when required.
  • To hold daily briefings and monthly staff meeting in conjunction with F&B Manager.
  • To assist F&B Supervisors & Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery.
  • To maintain an appropriate staffing level and ensure that sufficient amount of staff are scheduled according to business levels.
  • To be fully knowledgeable of all Menus, drinks, wines and service procedures in the F&B Department and ensure the staff is trained to the standards.
  • To ensure sufficient glass ware, restaurant equipment, liquor and drink stock is available at all times.
  • To ensure all items consumed are processed through MICROS.
  • To handle with customer complaints by following the correct procedures with the help of the F&B Supervisors and Manager
  • To be fully knowledgeable of fire, health and safety and licensing regulations and apply them.
  • To be fully knowledgeable of Licensing Laws.
  • To identify and report all hazards and maintenance requirements in the work place and follow up to ensure zero defects.
  • To positively promote sales awareness within the department and maximise sales opportunities.
  • To assist in controlling all operating costs.
  • To assist with any other duties within the scope and general purpose of the job as designated by the Manager.
  • To set high standards of service & adhere to rules & regulations as per PPHE guidelines.

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