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Assistant Night Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Park Royal

Department: Reception

Type of employment: Full-time

Level: Supervisor

Date posted: 04/09/2017

Closing date: 03/03/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us an Assistant Night Manager with Park Plaza as the Assistant Night Manager at the newly opened Park Plaza London Park Royal. The Park Plaza London Park Royal is the ideal location for you to prove your talents as an Assistant Night Manager and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As the Assistant Night Manager of our newly opening hotel, you will be responsible for assisting the Night Manager in establishing and inspiring a passionate night team to deliver an inspirational guest experience. You will work in a modern and prestigious environment where professional development is nurtured and great service is rewarded.

Your responsibilities:

    • To direct all activities of the team to maintain and improve productivity, quality and service in accordance with the hotel’s budget and business goals
    • Ensure that the team are engaged and appropriate measures are in place to develop them.
    • Actively encourage the Night team to maximise all potential additional revenue at check in and check out. Full support should be shown to the Reservations team in maximising the E-Standby up sell potential.
    • Ensuring cash all Front Office procedures and cashiering standards are adhered to. The Night Manager must ensure that all discrepancies are investigated in accordance to the company SOPs.
    • Implement company policies and procedures where necessary and in line with Company standards
    • To ensure all Company health and safety and other regulatory requirements are met consistently and that the team is aware of their obligations

      What we are looking for:

  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Preferably a proven track record in a similar role in a hotel environment
  • A leader who is passionate about engaging, inspiring and developing their team
  • A working understanding of compliance requirements in regards to Health & Safety, Food Hygiene, Liquor Licensing
  • Someone able to work in a fast paced working environment while leading from the front
  • Operational knowledge of all Night Audit/Reception procedures as well as Opera is preferred

    Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

    You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

    From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.


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