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Assistant Hotel Service Centre Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Riverbank

Department: Business Centre

Type of employment: Full-time

Level: Supervisor

Date posted: 05/03/2018

Closing date: 01/09/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us as Assistant Hotel Service Centre Manager. This role will be based at Park Plaza Riverbank London.  Park Plaza is the ideal place for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

Assist in managing all team members within the Hotel Service Centre. To lead by example, assist the Head of Department in building an effective team, direction, coordination and evaluation of department. Ensuring appropriate professional standards of behaviour, work standards, productivity, practices and customer care are enforced.

Your responsibilities:

  • To take responsibility for the operation of the Hotel Service Centre in the absence of the manager when on duty.
  • To ensure enquiries via the telephone and ensure guest queries are handled and passed on to the relevant teams in an efficient and friendly way
  • Differentiate between different guest types and handle them in the appropriate manner
  • Proactively sell all services and facilities available to guests using the hotel
  • Management of subordinate employees, work experience students and to demonstrate leadership by leading by example

What we are looking for:

  • Someone with previous supervisory experience within a supervisory environment
  • Someone who is passionate about exceeding guest expectations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • A leader who is passionate about engaging, inspiring and developing their team
  • Someone who enjoys working in a fast paced environment while leading from the front
  • Previous experience using Opera would be beneficial

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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