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Assistant Front of House Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza County Hall London

Department: Reception

Type of employment: Full-time

Level: Management

Date posted: 23/09/2019

Closing date: 21/03/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us as Assistant Front of House Manager with Park Plaza at Park Plaza County Hall. Park Plaza is the ideal location for you to develop your talents as a Assistant Front of House Manager and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As the Assistant Front of House Manager, you will be responsible for recruiting, training and inspiring a passionate front office team to deliver an inspirational guest experience. You will work in a modern and prestigious environment where professional development is nurtured and great service is rewarded.

Your responsibilities:

  • Ensuring the smooth running of the Front of House departments (Reception, Guest Relations, Concierge, & Front Office Nights) on a day to day basis with effective communication within and between departments
  • Actively champion and promote guest satisfaction, as measured in Reviews
  • Supporting the team in  day to day operations, assisting with Guest Relations issues.
  • Actively driving upselling within the department

What we are looking for:

  •  Previous experience working in Front of House Management

  • A proven track record in meeting targets and deadlines

  • Excellent leadership and organisational skills

  • Ability to lead, manage, motivate and develop a large & diverse team

  • Excellent communicator at all levels 

  • Strong commercial awareness and business acumen

  • Excellent customer service skills and the ability to inspire the same in others

  • Financial understanding e.g. management of departmental P&L and KPIs

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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