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Assistant Executive Lounge Manager

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Riverbank

Department: Club Lounge

Type of employment: Full-time

Level: Management

Date posted: 18/09/2019

Closing date: 16/03/2020

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your career with us as Assistant Executive Lounge Manager at Park Plaza London Riverbank. Park Plaza is the ideal location for you to develop your skills as a Concierge and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As Assistant Executive Lounge Manager  at Park Plaza London Riverbank you will be primarily responsible for the day to day running of the Executive Lounge  during each serving period.

Your responsibilities:

  • Oversee the smooth running of the shift on a day to day and week by week basis with effective communication within and between department
  • Ensure and oversee all customer requests, and that they are responded to promptly and effectively
  • To ensure a complete knowledge by the whole team of food and beverage service techniques, all menus are served to the correct standard
  • Actively seek ways to improve the operation, agree and implement any resulting actions with Management
  • Ensure effective management of payroll costs for the Executive Lounge, in line with the departmental budget
  • Actively drives up-selling within the department whilst meeting departmental goals
  • Drive team member engagement
  • Ensure that all training needs are identified and appropriate measures are in place to develop the team

What we are looking for

  • Previous experience as a supervisor within the food service industry
  • Someone who is able to provide direction and leadership to all team members.
  • Someone who has the ability to be flexible and adaptable in various situations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situation
  • Someone who is passionate about exceeding guest expectations
  • A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion! 

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  
You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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