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Assistant Concierge

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Sherlock Holmes London

Department: Concierge

Type of employment: Full-time

Level: Team member

Date posted: 23/02/2018

Closing date: 22/08/2018

This vacancy has now expired.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Assistant Concierge at Park Plaza Sherlock Holmes. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Concierge service connected with arriving, departure and in-house guests, in line with the hotel’s guidelines, and Park Plaza Hotels corporate guidelines and service concepts.

Managing subordinate employees, work experience students when covering concierge shifts, leadership – lead by example, assist HOD in building an effective team, direction, coordination and evaluation of department. Ensuring that appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.

Other responsibilities include assisting HOD in interviewing and selection, training and development of employees, departmental induction, weekly / monthly departmental meetings, planning, assigning and directing work. Reviewing with HOD subordinate employees’ work performance and conduct. Assisting HOD in addressing complaints and resolving problems.


Your responsibilities:

  • To act as the duty departmental supervisor ensuring that appropriate professional standards of behaviour, working standards, productivity, practices and customer care are enforced
  • Checks the daily arrival list
  • Ensure all guest arrivals are greeted.  Whether arriving on foot, by private car or taxi.
  • Assists guests with luggage to the front desk
  • Escorts guests to room, placing luggage in room
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Ensures the safe delivery of faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their stay meets/exceeds expecations
  • Delivery of travel and tourist information to guests
  • To ensure local area and geopgrahic information is up to date 
  • Arranges paging of guests in lobby or other areas as needed
  • Maintains the appearance of the hotel lobby and entrance
  • Refills and replaces promotional material as needed
  • Performs light cleaning in the lobby and entrance by picking up litter, emptying ashtrays and properly arranging furniture
  • Observes and reports maintainence in corridors and guest rooms if necessary
  • Keeps luggage storage room clean and tidy
  • Ensures the efficient delivery and collection of group luggage
  • Facilitates prompt check-out by assisting guests with luggage
  • Assists guests with taxi’s,car or onward travel when the account has been settled
  • Assists guests to bring luggage from room to hotel entrance
  • Stores and receives luggage when requested; issues completed claim checks to guests when storing luggag

What we are looking for:

  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Someone who enjoys working in a fast paced team environment
  • Previous experience in Front Office

    Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

    You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

    From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.


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