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Security Team Leader

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: art'otel amsterdam, Park Plaza Victoria Amsterdam

Department: Security

Type of employment: Full-time

Level: Team member

Date posted: 13/09/2017

Closing date: 12/03/2025

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Love providing great service and creating uplifting moments? Take the next step in your career as a Security Team Leader at Park Plaza Victoria and art’otel. Park Plaza and art’otel are the ideal location for you to develop your skills and shine in a collaborative team environment.

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

Description of the Company: 
At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:
As a Security Team Leader, you ensure the safety of guests, employees and the company and prevent any tangible or intangible damage to guests, employees and the company. You will also monitor the premises and building. Therefore you will take reasonable action in removing unwished guests, deal with calamities and conduct guests in emergency situations and audit colleagues. Furthermore you are responsible for welcoming, supervising and training new employees.

Job role responsibilities:
  • Lead the work performed by the employees in various shifts, 24 hours a day in the absence of the Security Manager
  • Maintaining order, rest and regularity at the hotel and the associated premises. Observe threatening situations and    irregularities such as unwanted visitors, destruction, aggressive behaviour, improper visitors and responding to such a situation through adequate action and correct attitude. 
  • Ensure and monitor the safety of the guests and employees in cooperation with the Manager on Duty and Guest relations team.
  • Monitoring on a regular basis and at irregular times throughout the hotel and associated areas; Signalling, reporting and, at best, eliminating problems, (technical) malfunctions and calamities in any form.
  • Treating theft (theft declaration by guests, defaulters), collecting data, solving the problem as much as possible, e.g. by enabling the police; Handling suspicions of employee theft, random check of bags, etc., conducting internal inquiry, collecting evidence and reporting on this.
  • Ensuring optimum fire and burglary and theft prevention as well as taking care of accident prevention and providing first aid in case of accidents.
  • Monitoring compliance with the House Rules by staff and visitors.
  • Tracking administrative tools entrusted to the department. To that end, include: Performing control and management over the entire key file; Managing (valuable) found items.
  • Welcoming, supervising and training new employees.
  • If applicable, maintain contacts with heads of departments and employees (regarding safety issues, complaints, suspicion), guests (regarding problems, complaints), visitors such as, for example, Suppliers (Security) External Security Services (Hiring) and External Authorities, such as Detection Services, Emergency Services (GG & GD, Fire Department, Police).
What we are looking for:
  • Flexibility; able to work a variety of shifts, including nights, weekends and bankholidays.
  • Guest- and service oriented.
  • Good communication skills; preferably in Dutch and English.
  • Ability to handle stressful situations. 
  • Experience in the security department in hospitality is preferred. 
  • No objection to running duties.
  • Security certificate (Beveiliging niveau 2).
Park Plaza and art’otel isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza , art and Carlson Rezidor hotels worldwide! 

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #UpliftingMoments

Explore Park Plaza, please apply via parkplazacareers.com. 

Christina Bechay
vhahr@pphe.com
+ 31 20 623 42 55

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