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ParkPlaza2

Night Porter

Country: UK

City: Leeds

Hotel/Office/Restaurant: Park Plaza Leeds

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 24/01/2018

Closing date: 23/07/2018

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Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a full time Night Porter at Park Plaza Leeds. Park Plaza is the ideal location for you to develop your skills as a Night Auditor and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Park Plaza Leeds is a 4* Hotel situated right in the heart of the City Centre, directly opposite the train station. The Hotel boasts 187 bedrooms, 11 meeting & Function rooms.

Main role and objectives:

Key tasks and responsibilities include, but are not limited to:

 

  • Maintain continuity of hotel services through the night maintaining high standards at all times
  • Deputising in the absence of the night manager
  • Work with a spotlight on the security and safety of guests, staff and building
  • Be fully aware of the “arrival” and “departure” procedures for late night guest arrivals and perform these procedures to the standard laid down in the Standard Operating Procedures manual
  • Ensure every effort is made to meet guest needs, with all complaints and comments being actioned following procedures laid down by the Hotel and Company and as directed by the Night Manager
  • Ensure the “Night Audit” is run and completed every night complying with Park Plaza policies and procedures, ensuring all relevant reports are completed
  • Recognising Club Carlson members
  • Preparing and serving light snacks and beverages for Room Service.
  • Assist the Night / Front Office Manager with any other relevant and necessary tasks as required - undertake and complete any special projects or related tasks as and when required
  • Encourage up-selling in order to maximise rates
  • Ensure your cash float is secured at all time
  • Ensure that all discrepancies in your cash float are declared to the Financial Controller and Night Manager
  • Actively participate in training, learning & development activities to support own continued personal & professional development to benefit the business and improve personal skills

 

What we are looking for...

 

  • Someone with previous experience of working as a Night Porter or Auditor within a Hotel would be preferable
  • Able to work 11pm until 7am, 5 out of 7 days a week, including weekends
  • Experience of working with Opera PMS and Micros is preferable but not essential
  • Previous experience of working in the preperation of food and beverage would be preferable but not essential
  • Excellent leadership, interpersonal and communication skills are essential
  • Commitment to delivering a high level of Inspirational Customer Service at all times
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to self-motivate whilst being able to motivate a team

 

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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