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Head Concierge

Country: The Netherlands

City: Amsterdam

Hotel/Office/Restaurant: 5 & 33, art'otel amsterdam

Department: Reception, Concierge

Type of employment: Full-time

Level: Department Head

Date posted: 04/09/2017

Closing date: 03/03/2018

Apply

Do you have?

  • energy, enthusiasm, creativity and an entrepreneurial spirit
  • the ability to inspire team members  to excel in creating the ultimate guest experience a grasp of business and public relations
  • the confidence to become ‘jack of all trades’ in hospitality
  • a strong network within the amsterdam hospitality, lifestyle and cultural scene
  • experience of the hotel industry
  • a passion for art, culture and lifestyle

 


If you do, we can offer you a unique opportunity to develop your career in a vibrant new environment and help us deliver a guest experience like no other!

Responsibilities

  • Carry out manager on duty services
  • maintain the upkeep and appearance of the hotel lobby and entrance
  • maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers
  • provide creative and courteous assistance to guest when entering and leaving the hotel and delivery of high quality service and an optimal service orientation
  • arranges for special services requested by guests
  • to consistently offer professional, attentive and friendly service to our guests and colleagues alike
  • follow all art’otel amsterdam procedures to deliver outstanding service to our guests
  • carry out security tasks by overseeing incoming visitors.  Monitor unwanted visitors and take proper action, according to the art’otel guidelines
  • to ensure a high level of general knowledge of all departments within art’otel
  • Keeps self updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance.
  • Maintains a supply of hotel brochures, local maps, restaurant menus and services.
  • Stays current with development in the hotel by reviewing the communication log book each shift; updates log book for next shift.
  • Arranges fulfillment of customer services by co-operating with bell staff, housekeeping, reservations and room service.
  • Completes shift closing accurately and communicates effectively with customers, colleagues, and supervisors.
  • Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed.

Guest service

  • Proactively interact with our guests
  • To anticipate on guests’ needs wherever possible, and to take action to enhance guest satisfaction
  • Giving general information of hotel facilities and equipment.
  • Overseeing that guest service is according to the art’otel context by creating an environment where everyone in the team is focused on ‘connecting’ with our guests

 

The iconic and historic art’otel amsterdam, opened in October 2013, seamlessly fuses art and life in the very heart of cosmopolitan Amsterdam.

Brilliantly positioned in the city centre with the lively Dam Square and Kalverstraat on the doorstep, art’otel amsterdam places guests at the heart of the action. art’otel amsterdam is located just across Central Station and Amsterdam Schiphol Airport is within easy reach.

Within the hotel, guests are exposed to a myriad of artistic experiences. The work of Atelier Van Lieshout permeates every corner, a spectacular 12-metre art curtain displays emotive footage and the 300-square-metre 5&33 art gallery hosts a varied programme of exhibitions from emerging and established artists. Add to that a comprehensive library featuring lectures and publications and a dynamic cultural agenda of events and workshops, and the atmosphere is one of creativity and inspiration.

Each of the 107 guestrooms features a piece of art, ultra-comfortable beds with a choice of pillows , mood lighting and a generous selection of lavish Elemis guest amenities. The bathrooms boast rain showers and luxurious bathrobes and slippers, while an Illy espresso machine, stocked minibar and a  bottle of water and breakfast on us all add to the welcome. art’otel amsterdam’s Art Rooms offer a minimum of 25 square metres of luxury, with a desk, lounge chair, multimedia panel, free Wi-Fi, an in-room entertainment system and a 42-inch flatscreen TV.

Join us!
Contact details:

Christina Bechay
Human Resources Manager art'otel amsterdam
pphaam@pphe.com

 

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