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ParkPlaza2

Breakfast Team Member

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza Sherlock Holmes London

Department: Restaurant

Type of employment: Casual

Level: Team member

Date posted: 18/01/2018

Closing date: 17/07/2018

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Love providing great service and being part of uplifting moments? Take the next step in your Food & Beverage career with us as a Breakfast Team Member at Park Plaza Sherlock Holmes. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

In the role of breakfast associate display efficient and outstanding standards of breakfast service to all guests with passion and smile and to demonstrate a pro-active approach in carrying out day-to-day tasks as a team player with a flexible work attitude towards other outlets.

Your responsibilities:

  • Provide a positive guest journey to a 4*+ standard to our internal and external customers
  • Understanding the importance of the role being the face of the hotel and in leaving last impressions on our guest’s mind.
  • Welcome and greet all guests in a friendly, professional and welcoming manner following the company standards.
  • To promptly handle customer queries and complaints in a professional manner and ensure that all details are communicated to the supervisor/manager immediately.
  • To promote a can do attitude towards guests and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude and to anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction.
  • Support and drive the improvement of the department scores related to Medallia and Tripadvisor feedbacks and to comply towards Brand audit action plan.
  • To give fast, efficient and polite service to the maximum of your ability
  • Interact with customers as much as possible, extract guest information, and report them on the guest information sheet
  • To carry out any other reasonable request as made by the senior management of the Park Plaza Hotel.
  • To carry out all duties assigned by the departmental Supervisor/Manager on duty.
  • To carry out all tasks in an organized and methodical manner.
  • Attain a high level of knowledge of your departmental products. Knowledge of food and beverage services offered.
  • To perform all tasks to a consistent and correct standard as per Standard Operational Procedures manual.
  • Be aware of any shortfalls in standards and bring them immediately to the attention of your supervisor or manager
  • Follow guidelines regarding the control of waste in your department. Maintain all breakages and report them on the record sheet.
  • To set up and prepare the restaurant as per the SOP.
  • Ensure any task list given is completed.
  • Ensure the opening and closing procedure of the department is carried out as per the checklist.
  • Check the events happening in your department on a daily basis – plan ahead to assist the next shift.
  • Be able to operate the Micros system.
  • Always ensure all items are put through Micros system to the correct table or bill at all times.
  • Always ensure the supervisor is aware of any problems with the billing procedure.
  • Always ensure everyone has paid their bill before leaving the restaurant and the correct cashing-up procedures have been followed as per the scope of interaction.
  • To ensure requisitions are received, checked and stored away in the correct location.
  • To ensure the supervisor on duty is aware of any shortfalls in deliveries of stock to the restaurant.
  • Be aware of all packages, rate codes, promotions in order to charge correctly
  • Be aware of security and lost property procedures and report anything suspicious to management. 
  • Know how to use all equipment and systems in your department.
  • To fully understand all liquor licensing laws and legal operating hours.
  • To ensure full compliance with licensing regulations including Weights and Measures within the restaurant.
  • Ensure that personal hygiene and grooming standards are met at all times.
  • Clean as you go, ensuring both public and staff areas are kept clean and tidy at all times.
  • To have a thorough working knowledge of food handling, Health and Safety and hygiene procedures.
  • To adhere to health and safety policies
  • To adhere to all security procedures.
  • To ensure that you have a full working knowledge of the company as specified in staff and reception manual, to include order of service.
  • To carry out any duty reasonably requested by the management and to be flexible in assisting around the hotel in response to business needs.
  • To adhere to hotel and company rules at all times.
  • To demonstrate a pride in the work place and a high level of commitment.
  • Understand the aims of the hotel and your department.
  • To have a basic knowledge of all F&B outlets and facilities of the hotel.
  • Put forward ideas for improving the department or the hotel.
  • Be prepared to assist in other departments and carry out any duty reasonably requested by the management and to be flexible in assisting around the Park Plaza hotel in response to business needs.
  • To treat all guests and colleagues in a polite and courteous manner at all times and to give full co-operation to any guest or colleague requiring assistance in a prompt, caring and helpful manner.
  • Attend team and company meetings, contribute to them and be an active part of staff training and development as required by the hotel and your manager.
  • To report to work as schedule on the rota
  • Comply with the rota system to departmental standards.
  • To be flexible and adaptable to business need.
  • Be aware of sickness absence and lateness policy and duly follow it.
  • Holidays request will be accepted according to business/staff level
  • To report to work as schedule on the rota

What we are looking for:

  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Someone who enjoys working in a fast paced team environment
  • Previous experience in Food & Beverage

    Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

    You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!

    From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

     

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