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**SUCCESSFUL OPENING** Night Receptionist

Country: UK

City: London

Hotel/Office/Restaurant: Park Plaza London Waterloo

Department: Reception

Type of employment: Full-time

Level: Team member

Date posted: 22/05/2017

Closing date: 18/11/2017

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Night Receptionist

As a Park Plaza Night Receptionist, you’ll extend your track record of inspiring our guests on a day to day basis in an empowered environment at Park Plaza London Waterloo Hotel. You’ll work in a modern and prestigious environment where professional development is nurtured and great service is rewarded.

An exciting new addition to the PPHE Hotel Group Family that has had a successful partial opening in Winter 2016. Want to join our successful team who are, at this precise moment inspiring our guests with their individuality and passion and getting ready to fully open the hotel in late Spring 2017?

Park Plaza is a brand that celebrates the individual. We’re proud to invest in our team members at every level of the business and know that the right leaders can inspire change and enable our teams to fulfil their potential. Our environment is engaging, encouraging and all about celebrating the little things as well as the major milestones, with professional development and guest satisfaction at the heart of everything we do.

Main tasks and responsibilities

  • To be fully aware and adhere to operating procedures
  • Differentiate between different guest types and handle them in appropriate manner
  • Communicate clearly to both guests and colleagues
  • Be available and visible at all times to deal with guest requests and maintain secure environment within the lobby area
  • Support the completion of Night Audits
  • Having a working knowledge of Opera and maintain a high-level of customer service
  • Support the smooth running of the Engineering departments on a day to day basis and support effective communication within and between departments
  • To comply with all company Brand Standards and that they are observed throughout every shift

    Park Plaza is a brilliant place to build your career. We love seeing our team members fulfil their potential and always work to achieve more together, with a focus on delivering excellence for our guests and each other. Park Plaza. Be part of it.

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